SHIPPING POLICY
This Shipping Policy explains how Pet Hoda processes, ships, and delivers orders.
ORDER CONFIRMATION AND PROCESSING
Orders placed on business days are confirmed and processed on the same business day whenever operationally possible.
Orders placed on weekends or recognized holidays are confirmed and processed on the next business day.
Because orders are processed quickly, changes or cancellations may not be possible after fulfillment or personalization has started.
SHIPPING COST
Pet Hoda currently offers free standard shipping on eligible orders unless a different charge is clearly displayed at checkout.
Any applicable shipping charge will be shown before payment is completed.
ESTIMATED DELIVERY
Estimated delivery is normally:
5–8 business days after shipment
Business days do not include weekends or recognized public holidays.
The estimated delivery period begins after the order has shipped, not when the order is placed.
Personalized products may require additional production time when the customization process cannot be completed immediately. Any known additional time will be disclosed on the relevant product page or communicated to the customer.
TRACKING INFORMATION
When tracking is available, the customer will receive a shipping confirmation containing the tracking number or tracking link.
Tracking information may require 24–72 hours to update after shipment.
DELIVERY ESTIMATES
Delivery dates are estimates rather than guarantees.
Delivery may be affected by circumstances outside our reasonable control, including:
• Carrier delays
• Severe weather
• Public holidays
• Customs inspections
• Transportation disruptions
• Incorrect or incomplete addresses
• High-volume sales periods
• Local delivery conditions
If we cannot ship an order within the promised shipment period, we will contact the customer and provide the option to accept the delay or cancel the unshipped order for a refund.
SHIPPING LOCATIONS
We currently ship to locations made available during checkout.
If checkout does not accept a particular address, we are unable to deliver to that location at that time.
ADDRESS RESPONSIBILITY
Customers must provide a complete and accurate delivery address.
Before completing an order, confirm:
• Full recipient name
• Street address
• Apartment or unit number
• City and state
• ZIP code
• Telephone number
• Email address
Contact pethodasupport@gmail.com immediately if an address needs to be corrected.
We cannot guarantee that an address can be changed after processing or shipment has started.
Pet Hoda is not responsible for an order delivered incorrectly because the customer supplied an incomplete or inaccurate address.
MULTIPLE PACKAGES
Products in the same order may be fulfilled from different locations.
As a result, an order may arrive in more than one package and on different dates. Separate tracking information may be provided.
CUSTOMS, DUTIES, AND TAXES
The price and applicable charges shown at checkout represent the amounts collected by Pet Hoda.
In uncommon cases, a destination authority may impose additional import duties, customs fees, or local charges. Responsibility for legally imposed destination charges may depend on the destination and applicable law.
Pet Hoda does not control fees imposed directly by government or customs authorities.
DELIVERED BUT NOT RECEIVED
If tracking states that a parcel was delivered but you cannot find it:
• Check around the delivery location
• Ask household members and neighbors
• Contact building management
• Contact the delivery carrier
• Confirm the delivery address
• Allow up to 48 hours in case tracking updated before final delivery
If the parcel is still missing, contact pethodasupport@gmail.com.
LOST OR DAMAGED PACKAGES
If tracking does not update for an extended period or the parcel arrives damaged, contact us with:
• Your order number
• Photographs of the damaged package and product
• A photograph of the shipping label
• Any relevant carrier information