Privacy policy
This Privacy Policy explains how Pet Hoda collects, uses, discloses, and protects personal information when you visit https://www.pethoda.com, place an order, contact customer support, subscribe to communications, submit a review, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
WHO WE ARE
Pet Hoda is operated by TAGIYEV LTD.
Privacy contact:
Email: pethodasupport@gmail.com
Website: https://www.pethoda.com
INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect:
• Your name
• Billing and shipping addresses
• Email address
• Telephone number
• Order and transaction details
• Products viewed, added to cart, or purchased
• Account information
• Customer support communications
• Product reviews and feedback
• Personalization details submitted for custom products
• Device type, browser, operating system, and IP address
• Referring pages, website activity, session information, and cookie identifiers
• Advertising and marketing interactions
• Fraud prevention and security information
PAYMENT INFORMATION
Payments are processed through authorized payment service providers.
Pet Hoda does not normally receive or store complete payment card numbers. Payment providers process payment information under their own privacy and security practices.
HOW WE COLLECT INFORMATION
We may collect personal information:
• Directly from you
• Automatically through cookies, pixels, and similar technologies
• From payment providers
• From delivery and fulfillment partners
• From advertising and analytics providers
• From fraud prevention and security services
• When you interact with our advertisements or social media accounts
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process, confirm, and fulfill orders
• Create personalized products
• Process payments
• Send order confirmations and tracking information
• Arrange shipping and delivery
• Provide customer service
• Process returns, refunds, replacements, and disputes
• Prevent fraud, abuse, and unauthorized transactions
• Protect the security of our website and customers
• Improve our products, website, and customer experience
• Measure website and advertising performance
• Personalize content and product recommendations
• Send marketing communications where permitted
• Maintain business, accounting, tax, and transaction records
• Comply with legal obligations
• Establish, exercise, or defend legal claims
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose information to service providers that assist us with:
• Payment processing
• Product production and personalization
• Order fulfillment
• Warehousing and delivery
• Customer support
• Email and communication services
• Website hosting and technical support
• Analytics and advertising
• Fraud prevention and cybersecurity
• Accounting, insurance, and legal services
We disclose only information reasonably necessary for each provider to perform its services.
We may also disclose information:
• When required by law, court order, or government authority
• To investigate fraud, abuse, security incidents, or violations of our terms
• In connection with a merger, sale, financing, reorganization, or transfer of business assets
• With your consent or at your direction
COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies, pixels, server-side technologies, and similar tools.
These may include:
• Essential cookies required for checkout, security, and website operation
• Functional cookies that remember preferences
• Analytics cookies that help us understand website usage
• Advertising cookies used to measure advertising and show more relevant promotions
You may control certain cookies through our available privacy controls or your browser settings.
Disabling essential cookies may prevent parts of the website from working correctly.
ADVERTISING AND ANALYTICS
We may work with advertising and analytics providers, including Meta and Google.
These providers may receive information about your device, website activity, purchases, or interactions with advertisements to:
• Measure advertising performance
• Understand customer behavior
• Prevent fraudulent activity
• Build advertising audiences
• Limit repeated advertisements
• Show advertisements that may be more relevant
Depending on applicable state law, some advertising activities may be considered targeted advertising, sharing, or a sale of personal information.
Pet Hoda does not sell personal information in exchange for money.
MARKETING COMMUNICATIONS
We may send promotional emails or messages when you have consented or when otherwise permitted by law.
You can unsubscribe by selecting the unsubscribe link in a promotional email or contacting us.
Unsubscribing from marketing will not prevent essential messages relating to orders, payments, delivery, security, or customer support.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for:
• Order fulfillment
• Customer service
• Fraud prevention
• Tax and accounting obligations
• Dispute resolution
• Legal and regulatory compliance
• Enforcing our agreements
Retention periods may vary depending on the information and applicable legal requirements.
DATA SECURITY
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have the right to:
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request a portable copy of certain information
• Object to or restrict certain uses of information
• Withdraw consent
• Opt out of certain targeted advertising, sales, or sharing
• Appeal a decision concerning a privacy request
• Receive equal service without unlawful discrimination for exercising privacy rights
To submit a privacy request, email pethodasupport@gmail.com.
We may ask for information necessary to verify your identity and protect your account.
CALIFORNIA PRIVACY NOTICE
California residents may have additional rights under applicable California privacy law.
Subject to legal eligibility and exceptions, these may include the right to:
• Know the categories and specific pieces of personal information collected
• Know the sources and purposes of collection
• Know the categories of third parties receiving information
• Request correction or deletion
• Request access to personal information
• Opt out of the sale or sharing of personal information
• Limit certain uses of sensitive personal information
• Be free from unlawful discrimination for exercising privacy rights
Pet Hoda does not sell personal information for money.
Certain advertising activities may be considered “sharing” under California law. Where required, eligible customers may opt out through available privacy controls or by contacting us.
AUTHORIZED AGENTS
Where permitted by law, you may appoint an authorized agent to submit a privacy request.
We may require proof of authorization and may independently verify your identity.
CHILDREN’S PRIVACY
Our services are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13. If you believe a child has submitted personal information, contact us so that we can investigate and delete it where appropriate.
INTERNATIONAL PROCESSING
Our service providers, fulfillment partners, and technology providers may operate in different countries.
Personal information may therefore be processed outside the state or country where you live. We use reasonable safeguards where required.
THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for the privacy, content, or security practices of third-party services.
CHANGES TO THIS POLICY >
We may update this Privacy Policy to reflect changes to our services, technology, business practices, or legal requirements.
The revised version will be published on this page with an updated date.
CONTACT US
For privacy questions or requests:
Pet Hoda
Email: pethodasupport@gmail.com
Website: https://www.pethoda.com